Copilot connector not working

Symptom: Power BI Agent is not listed under Sources in Microsoft 365 Copilot, or shows a connection error.

  1. Go to Copilot in the portal. Does it say the connector has not been set up yet? Then a Microsoft 365 admin has to add the connector first. See Connect Copilot.
  2. Was the connector just added or changed? Wait up to 15 minutes, because Microsoft applies changes with a delay.
  3. Ask the Microsoft 365 admin to check that the connector is available to you, via View details in the connector settings.
  4. Disconnect via Copilot in the portal and connect again via the gear icon > Settings > Sources in Microsoft 365 Copilot.

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